Pro Secure Doors 101 logo

Privacy Policy

Last updated: July 2026

Pro Secure Doors 101 ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or contact us, how we use and protect it, and the rights you have over it. We handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, the data controller is Pro Secure Doors 101, 63 Picardy Road, Belvedere, DA17 5QH.

Information We Collect

We may collect and process the following information:

  • Information you give us — your name, phone number, email address, postal address or postcode, and details about your property or project when you request a quote, book a survey or otherwise contact us.
  • Correspondence — records of any communication between you and us, whether by phone, email or our contact form.
  • Technical & usage data — information collected automatically when you visit the site, such as your IP address, browser type, pages viewed and the date and time of your visit, gathered through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiry and prepare a quotation;
  • Arrange surveys, supply, delivery and installation;
  • Manage your order, payments and after-sales support;
  • Fulfil our guarantee and legal obligations;
  • Improve our website, products and services.

Our Lawful Bases

We rely on the following lawful bases for processing: performance of a contract (to provide the products and services you request), our legitimate interests (to run and improve our business and respond to enquiries), consent (where you have opted in, such as non-essential cookies), and legal obligation (for example, keeping records required by law).

Cookies

Our website uses cookies to help it function and to understand how it is used. You can control or delete cookies through your browser settings. Some pages may embed third-party content, such as Google Maps, which may set its own cookies.

How We Share Your Information

We do not sell your personal data. We may share it with trusted third parties only where necessary to fulfil your request or run our business — for example, our suppliers, installers, delivery partners and IT or payment providers. We may also disclose information where required by law or to protect our legal rights.

How Long We Keep It

We keep your personal data only for as long as necessary for the purposes set out above, including to meet the terms of any guarantee and to satisfy legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

How We Protect It

We use appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss or misuse.

Your Rights

Under UK data protection law you have the right to:

  • Access the personal data we hold about you;
  • Ask us to correct inaccurate or incomplete data;
  • Ask us to erase your data in certain circumstances;
  • Object to or restrict how we use your data;
  • Request the transfer of your data;
  • Withdraw consent where we rely on it.

To exercise any of these rights, contact us at [email protected].

Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact

Pro Secure Doors 101, 63 Picardy Road, Belvedere, DA17 5QH. Phone 020 3457 7252, email [email protected].